Monday, January 24, 2011
Mailroom Monday: January 24, 2011
We'll be publishing the Annual Review on February 1st, so please stay tuned!
We have now emailed out all the receipts; we had to do it over the course of days since our system limits us. But they're done! Our data transfer to the new system is showing up some hitches in our giddyup - so please see if you're in any of these categories and get us corrected info:
If you did NOT get a receipt:
That either means your email address is incorrect in our system, or you did not provide an email address or packing slip when you sent in your cards. If the latter is the case, we sometimes can get your name and address off the package itself, but sometimes that also isn't possible; please detail what quantity of cards was in your package when you mail in your information. (It's also possible something just totally goofed up in the system!) Email email@example.com.
If your contact info was wrong:
Some of the addresses in our system are old ones, so please get us the corrected address. We can re-send the corrected receipt. Email firstname.lastname@example.org.
If you got TWO year-end receipts:
That means we have you listed twice in our system somehow. We'd like to combine your accounts in our system, and we can send a new combined receipt to you. Email email@example.com.
If the number of cards was lower than your records:
Let us know what that number should have been; we'll try to see if there are multiple accounts for you. Sometimes if you didn't include a packing slip with the quantity listed, we ballparked a guess at the total, since our shippers often run short of time to do that part. Email firstname.lastname@example.org.
If the number of cards was higher than your records:
Relax, you were more productive than you thought you were! lol. Actually, we can correct those, but we'll have plenty of other corrections to make, so if you don't need a corrected lowered receipt, use the one you have, thanks.
And while we appreciate your gratitude, don't feel the need to reply to the receipt email - I get 2 emailed copy of every receipt, so my inbox is drowning. LOL. Yeah, the system causes lots of positives but also some, uhm, interesting things! Thank you again so much for allllllll your cards last year!